MAKING ROOM FOR SUPPORT
What Is Online Therapy?
Online therapy, also called virtual counselling or online psychotherapy, is a scheduled conversation with a therapist by video. You can meet from a private space in Ontario using a computer, tablet or phone. Both Hannah and Hailey also offer phone appointments.
The format can make counselling easier to attend when travel, distance, mobility concerns or a full schedule get in the way. You can bring the same questions, uncertainty and difficult feelings you would bring into an office.
We offer individual therapy and couples therapy online. Teens, young adults and families are also welcome; you can read more about family therapy if you are considering support together.
START WITH WHAT IS ON YOUR MIND
What Can You Work Through in Online Therapy?
Sessions are shaped around your concerns and what you would like to understand or change. You do not need a diagnosis or a complete explanation before reaching out.
Anxiety, worry and overthinking
Explore persistent worry, avoidance or feeling on edge, and consider ways to respond with more understanding and choice. Read about anxiety counselling.
Depression and feeling stuck
Talk about low mood, disconnection, lost motivation or feeling unlike yourself. Explore support for depression.
Stress, burnout and life changes
Make room for the pressure of work, school, caregiving or changing roles, including concerns about confidence and self-esteem. Learn about stress counselling.
Relationships and emotional patterns
Work through conflict, boundaries, trust or responses that keep showing up in your relationships. Difficult past experiences can be explored when they are relevant to your goals.
GETTING STARTED
How Online Therapy Works at Steyaert Counselling
We can start with a short conversation about what brings you to therapy and whether the online format feels right for you.
01
Book a free consultation
Meet briefly with Hannah or Hailey for a free 15-minute consultation. Ask about therapist fit, appointment formats and what you are looking for.
02
Make a plan for your first session
If you decide to begin, arrange a full appointment and review how to join, privacy and consent. Your first session gives us time to understand your concerns and goals.
03
Review what is useful together
You can reflect on patterns, process emotions or practise skills between sessions. We can revisit the focus, pace and format as your needs become clearer.
BEFORE YOUR VIDEO SESSION
A Little Preparation Can Help
Choose somewhere private where you can speak without being overheard. Headphones may help, but they do not replace a private room.
Use a charged computer, tablet or phone with a camera and microphone, plus a reliable internet connection.
Check the joining instructions ahead of time. Ask your therapist about a backup plan if the connection drops.
Keep a few minutes free before and after the appointment so you have time to settle in and return to your day.
You can ask about confidentiality, its limits and privacy risks before starting. CRPO’s electronic practice standards explain the professional requirements for online care.
CHOOSING YOUR SETTING
Online, Phone or In-Person Therapy?
The right format depends on your needs and where you feel able to speak openly. We can talk through the practical differences during your consultation.
Video appointments
Meet face to face on screen from a private space in Ontario. Video may suit you when travelling to an office is difficult and you have reliable internet.
Phone appointments
Both therapists offer phone sessions. Ask about this option if you prefer speaking by phone or find video difficult. Privacy and therapist fit still matter.
In-person appointments
Meet Hannah at our London office or Hailey at our Burlington office. Both offices have free parking.
Research supports some forms of remotely delivered therapy. For example, a 2024 review of therapist-guided CBT found similar results overall for remote and in-person treatment among adults in the conditions studied. That finding does not establish that every therapy approach or format suits every person.
FINDING THE RIGHT CONNECTION
Meet Your Online Therapists
Hannah and Hailey are both M.A., Registered Psychotherapists with the College of Registered Psychotherapists of Ontario. You can work with either therapist online while located in Ontario.
LONDON, ONTARIO
Hannah Steyaert
M.A., Registered Psychotherapist
Hannah’s work is primarily psychodynamic. Sessions can explore how experiences and relationship patterns influence how you feel and respond today.
She also offers Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Dialectical Behaviour Therapy (DBT), Exposure and Response Prevention (ERP) and attachment-based therapy. The approach can be discussed in your consultation.
BURLINGTON, ONTARIO
Hailey Steyaert
M.A., Registered Psychotherapist
Hailey offers individual counselling for trauma and anxiety, drawing on specialized training in Acceptance and Commitment Therapy (ACT) and trauma-focused therapy.
She also uses trauma-informed therapy and tools informed by Dialectical Behaviour Therapy (DBT). She is an ADHD-Certified Clinical Services Provider.
Both therapists work with teens, young adults, adults, couples and families. We do not offer counselling for children.
You do not need to choose a therapy approach before contacting us. If you would like to explore the options, our therapeutic approaches pages explain them in more detail.
Jane first asks you to choose London or Burlington. Choose London for Hannah or Burlington for Hailey, then review the consultation and appointment options shown.
PRACTICAL QUESTIONS
Online Therapy Fees and Insurance
Session Fees
Individual therapy: $165 CAD for 50 minutes.
Couples therapy: $200 CAD for 50 minutes.
Family therapy: $225 CAD for 50 minutes.
The 15-minute consultation is free. For current fees, limited sliding-scale options and the 24-hour cancellation policy, please see our therapy cost page.
Using Your Benefits
Check whether your plan covers virtual sessions with a Registered Psychotherapist, the reimbursement limit and any referral requirements.
We provide receipts for insurance reimbursement. Direct billing is not offered, and coverage depends on your plan.
If cost is making it difficult to begin, you can ask about reduced-fee appointments. Availability is limited.
QUESTIONS BEFORE YOU BEGIN
Online Therapy FAQs
READY WHEN YOU ARE
Begin With a Free 15-Minute Consultation
You do not need to have everything figured out before reaching out. We can talk briefly about what brings you to therapy, answer your questions and help you decide whether working together feels right.
In Jane, choose London for Hannah or Burlington for Hailey, then review the available consultation options.
Have a Question Before Booking?
Send us a brief inquiry if you are unsure where to start. Please mention a preferred therapist if you have one. You do not need to include a detailed personal or clinical history; sending an inquiry does not reserve an appointment.
London and general inquiries: 226-970-2861
Burlington: 647-970-1790